At praathaluk.uk, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Be returned with all original packaging where possible.
  • Include any accessories or documentation received with the order.
  • Not show signs of misuse, damage, or excessive wear.

2. How to Request a Return

Before returning any item, please contact our customer support team with your order number and reason for the return.

Once your request has been reviewed, we will provide return instructions.

Returns sent without prior authorisation may experience delays in processing.

3. Refunds

After your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

4. Return Shipping

If the return is due to a product defect, damage during delivery, or an error on our part, we will cover the reasonable return shipping cost.

If the return is requested for any other reason, the customer is responsible for the return shipping costs unless otherwise required by applicable law.

5. Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include your order number and photographs of the item and packaging where possible so we can resolve the issue promptly.

6. Non-Refundable Situations

Refunds may not be available if:

  • The returned item has been used, altered, or damaged after delivery.
  • The item is returned incomplete or without essential components.
  • The return request is made outside the applicable return period where permitted by law.

Nothing in this policy affects your statutory consumer rights under applicable UK consumer protection legislation.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: praathaluk@outlook.com

Phone: +44 7717 897367