1. How do I place an order?
Simply browse our website, add your preferred items to the shopping cart, and proceed to the secure checkout. Once payment is completed, you will receive an order confirmation by email.
2. What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment methods available at checkout. Payments are processed securely through trusted payment providers, including Stripe.
3. Do you offer subscriptions or automatic renewals?
No. All purchases on praathaluk.uk are one-time purchases only. We do not offer subscriptions, recurring billing, or automatic renewals.
4. Where do you deliver?
We currently deliver to addresses within the United Kingdom only.
5. How long does delivery take?
Orders are typically processed within 1–2 business days, with estimated delivery within 2–5 business days after dispatch.
6. How can I track my order?
Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
7. Can I change or cancel my order?
If your order has not yet been processed for dispatch, please contact us as soon as possible. We will do our best to accommodate your request, although changes or cancellations cannot be guaranteed once processing has begun.
8. What should I do if my order arrives damaged or incorrect?
Please contact our customer support team within 48 hours of delivery and provide your order number along with photographs of the item and packaging if possible. We will investigate and arrange an appropriate solution.
9. What is your return policy?
You may request a return within 14 days of receiving your order, provided the returned items meet the conditions outlined in our Refund & Return Policy.
10. How long does it take to receive a refund?
Once your returned item has been inspected and approved, refunds are generally issued within 5–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.
11. Is my personal information secure?
Yes. We use industry-standard security measures to help protect your personal information. Payments are processed securely through Stripe, and we do not store your complete payment card details.
12. How can I contact customer support?
If you have any questions or require assistance, please contact us:
Email: praathaluk@outlook.com
Phone: +44 7717 897367
Our customer support team will respond as promptly as possible during normal business hours.