Effective Date: The date you access or use this website.

At praathaluk.uk, operated by PRAATHALUK LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal information such as your name, email address, phone number, billing address, and delivery address when you place an order or contact us.
  • Payment-related information required to process transactions securely. Payment details are processed by our trusted payment provider and are not stored on our servers.
  • Account information if you create an account.
  • Technical information such as IP address, browser type, device information, operating system, and website usage data.
  • Information you voluntarily provide when contacting our customer support team.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders.
  • Provide customer support.
  • Communicate regarding your orders or enquiries.
  • Improve our website, services, and customer experience.
  • Prevent fraud and enhance website security.
  • Comply with legal and regulatory obligations.
  • Send marketing communications only where permitted by law or with your consent.

3. Legal Basis for Processing

Where the UK GDPR applies, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate business interests.
  • Your consent where required.

4. Payment Security

Payments are securely processed through Stripe. We do not collect or store your complete payment card details. Stripe processes payment information using industry-standard encryption and security measures in accordance with applicable PCI DSS requirements.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Maintain website functionality.
  • Remember user preferences.
  • Analyse website performance and traffic.
  • Improve user experience.
  • Support secure payment processing through Stripe, including cookies used for fraud prevention and payment security.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Sharing Your Information

We may share your information only when necessary with:

  • Payment service providers.
  • Delivery and logistics providers.
  • IT and website service providers.
  • Professional advisers.
  • Government authorities where required by law.

We do not sell, rent, or trade your personal information to third parties.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting, taxation, and regulatory requirements. When information is no longer required, it is securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While no method of transmission over the Internet is completely secure, we continually work to maintain a high level of protection.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Restrict or object to certain processing.
  • Request data portability.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the relevant data protection authority.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. We encourage users to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes. The latest version will always be published on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: praathaluk@outlook.com

Phone: +44 7717 897367